Service Above Sales
With a commitment to creating customer satisfaction and maintaining the best quality of
customer service, Material World Co., Ltd. realizes the importance of after-sales service by a team of expert engineers who have been trained according to standards, have expertise and
work experience, along with customer relationship management officers who act as personal
assistants to customers, helping to build effective relationships.
Receive after-sales service with immediate response to customers via our 24/7 service.
Service Center and Personal Assistant
Provides a comprehensive, personalized service experience that assists customers conveniently, ensuring they receive tailored and satisfying service.
24/7 Service Hotline
Staff are available 24/7 through a dedicated hotline to provide quick and immediate assistance to customers.
Quick Response to Customer Needs
Ready to answer questions and solve issues promptly, supported by efficient work processes to meet customer needs swiftly.
Continuous Tracking and Project Updates
Regular updates and progress tracking help keep customers informed and confident about the current status of their projects.
Efficient Coordination
Ensures smooth and synchronized operations across teams to deliver systematic and timely services for customers.
Receiving Customer Feedback and Suggestions
Open to receiving feedback and suggestions to continually improve the quality of services provided.
"Get the matter resolved quickly with Service with a Heart"
We take care of our customers beyond expectations, making them different from other service providers in accordance with high work standards as expected.
A Service Above Sales
Our standards Material World standards